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#TSP Initiative - Unified Communications System

Description

Deploy targeted and personalized communications systems including personalized web experiences. Scope of the project would include personalized web, mobile app, chat/chatbots, campus telephone system, and support for mobile devices. With decreased use of desk phones; deployment of a replacement strategy for the existing phone system.

Status

Open

Start and Delivery Dates

09/27/2018 to TBD

Department/Committee

Information Management Steering Committee

Status Update

11/26/2018: Chatbots provide a responsive way to address basic student questions. This project allows CSUSM the opportunity to partner with other campuses in the use of AdmitHub. Sponsored by Office of Undergraduate Studies; approved by IMSC.

09/27/2018: Initiative status update/change to "Campus Priority" for FY 2018-19. Approved by Information Management Steering Committee (IMSC) on September 27, 2018.

Strategic Alignment

Goal #1 – ENSURE AN ADAPTABLE AND SUSTAINABLE TECHNOLOGY ENVIRONMENT

1.1 CSUSM continuously improves, deploying new systems, services, and strategies that improve efficacy and efficiency

1.2 CSUSM delivers service excellence, meeting evolving needs and expectations.

Goal #2 – DEVELOP A SEAMLESS AND PERSONALIZED EXPERIENCE FOR EACH CAMPUS COMMUNITY MEMBER

2.1 CSUSM enables a mobile experience, providing universal access to services and resources.

Goal #5 – EMBRACE EMERGING TECHNOLOGIES TO BUILD COMMUNITY AND STRENGTHEN COLLABORATION

5.3 CSUSM connects people, enhancing community by facilitating meaningful communication.

Goal #6 – FACILITATE CONNECTIONS THAT PROMOTE DISCOVERY AND KNOWLEDGE

6.3 CSUSM unites a digital campus, delivering timely, convenient, and personalized communications that connect the community to relevant information and resources.